Things You Should Know

We don’t like it either, but these Terms and Conditions are for everyone’s protection.  Reservations are made subject to the Terms and Conditions set out below and making a payment confirms that you accept them.  Any notices and changes have to be in writing or e-mail.
Dining In is a trading name used by John Boyd.

Reservations

We accept bookings and orders with full payment made online at the time of booking.

We get very busy at certain times of year and take bookings on a first-come-first-served basis.  We suggest that you book well in advance if your date is important.

Money.

Occasionally we may offer a discount or special price exclusively for online bookings and orders. These reductions will not apply to any items for which we send an invoice.

We may agree to a different payment arrangement at full price for provisional bookings at larger events.  There are cancellation fees in addition to those set out below, which we will notify before entering an agreement.  The final balance of the account is due 21days before your date.

Where we agree to invoice after an event payment of the invoice is due on presentation.

Invoices can be paid by debit or credit card if you have an account on the “My Account” page of the Dining In website or by direct bank transfer to the Dining In bank account. We supply details on the invoice.

We do not store customers’ payment card information.

Cancellations.

Because of our island location cancellations affect us severely as it may not be possible to fill the space.  We maintain a strict cancellation policy and strongly recommend that you should take insurance where possible to cover the cost of cancellation or disruption.

If you cancel:

  • one month or more before the date of your booking we’ll refund your prepaid order value less an administration fee of 10%.
  • less than one month before the date of the event you agree to pay the full balance of the account.

This even applies if you’re unable to travel because of adverse weather conditions.

We’ll notify cancellation arrangements at that time if we make a different payment arrangement.

If we have to cancel a booking for any reason before the scheduled date we will return all advance payments in full, which is the absolute extent of our liability.

Menus and Food.

We accept no liability for illness caused by an allergy or intolerance you’ve not told us about in advance.  We can cater for special dietary requirements  (not as a menu-choice alternative) for a limited number only with advance notice.  Please use the contact form on the website to give us details.

If we can’t obtain suitable supplies conveniently we may have to substitute alternative food of a similar quality.

Numbers.

Family Meals and Buffets are supplied for the number you say.

Although it may be possible to accommodate a small last minute increase in numbers we don’t accept responsibility for a shortage of food for any guests arriving at your event in excess of the number you’ve said.

For Event Catering we will charge for the number of guests you notify or the number who attend, whichever is the greater, by way of a supplementary invoice.

Crew.

For Private Dining and Event Catering our staff will be on hand to set up and clear away and to help your guests.  We will agree how much time we’ll need beforehand to be able to set up properly.  An excessively late finish may incur an additional charge.

Kit.

For Private Dining the price of your event includes the use of appropriate tableware.  On other occasions we have tableware, glassware, linen, candelabra and furniture available to hire and high quality disposables for sale.

When we cook in your house it may be necessary to supplement your equipment to ensure cooking quality and proper food safety.

We will clear away our kit at the end of your event, but it may be necessary for us to collect it over the following day or so.

Table Wines and Bar.

We do not supply alcoholic beverages; although, we have partners who can.  We can make an introduction, but do not guarantee they will be able to accept a booking.  They will normally need at least eight weeks notice in order to comply with licensing regulations.

Venue Facilities.

You acknowledge that a rented venue is suitable for your event and that you have made appropriate arrangements with the owner and any licensing bodies to accommodate your use and the intended number of guests.

Damage.

You agree to pay the full price, according to our schedule, of chips, dings and losses of equipment you hire from us.  The amount will be deducted from the Security Deposit you pay ahead of the Hire.

We treat all Security Deposits as one, which means if you’ve hired more than one category of equipment and paid their deposits we can recover the full cost of damages of any category from the total even if other categories of hire are returned intact.

If the charge for chips, dings and losses is greater than the total Security Deposit paid we will invoice you for the difference and payment is due on presentation of the invoice.

You are liable for the cost of any damage caused by your actions, those of your guests or contractors to premises where an event takes place, its fixtures and fittings or any hired facilities.

Complaints.

In the unlikely event that you are dissatisfied with the quality of the food or service we provide you have to tell us specifically during the event.  We will do whatever we can to resolve your complaint at the time.  If we haven’t been able to satisfy you please contact us by email or in writing within seven days of your event.

We accept no liability for illness caused by a food allergy or intolerance you’ve not told us about in advance.

Privacy.

We do not store customers’ payment card information.

We do not collect any information about you unless you provide it voluntarily on the Dining In website or by other means.  Our online forms are secure and all data you send us are encrypted.

We’ll store things like your name, address, phone numbers and e-mail address together with details of your orders, which we need to fulfil our legal obligations.

Unless you tell us otherwise you agree that we can contact you in the future about Dining In.  We promise not to spam.  We will not share your contact information with anyone else – ever (unless compelled to do so by law).

Delay in Action.

If Dining In does not act immediately to enforce these Terms and Conditions it does not mean that we have waived our right to do so.

Contact Us.

You can contact us on the web or by e-mail through the Contact Us page.